At Ziva Discover, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with a simple return and refund process.
1. Eligibility for Returns
You may request a return if:
- The product you received is damaged or defective.
- You received the wrong item.
To be eligible, the item must be:
- Unused and in its original condition.
- Returned with all original packaging and components.
2. Timeframe for Returns
You must notify us of any issues within 1-3 days of receiving your order. Requests made after this period may not be accepted.
3. Return Process
To initiate a return, please contact our support team at [email protected] with the following:
- Your order number
- A brief description of the issue
- Clear photos of the product (if damaged or incorrect)
Once your return is approved, we will provide instructions for pickup or return via our delivery partner.
4. Refunds
Refunds are issued after we receive and inspect the returned item.
5. Non-Returnable Items
Items that are used, damaged due to misuse, or returned without original packaging will not be accepted.
6. Contact Us
If you have any questions regarding our return and refund policy, please reach out to us at:
📧 [email protected]